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Publisher's Synopsis This book has been written both for those who are actively engaged in supervision at work and for those who wish to train and qualify in this subject. It covers the guidelines issued by the National Examinations Board for Supervisory Studies (NEBSS) and Institute of Supervisory Management and the syllabus for the paper in Supervisory Studies at BTEC National Diploma text sets out to equip people in a supervisory position with the knowledge awareness and practical techniques essential to the development of sound supervisory skills. The new edition looks at the role of the supervisor across a range of organizational structures from manufacturing and commerce to service industries. The text incorporates developments in business and industrial technology job design industrial relations and employment legislation. End-of-chapter test questions and case studies help the reader to relate what has been learnt to his or her workplace and suggestions for investigative project work give scope for exploring topics of particular interest further.
